Cancellation & Refund

Last updated: January 2025

Cancellation & Refund Policy

At Prime Food, we prioritize customer satisfaction. Since our products are food items, the return and cancellation conditions are stated below.

1. Order Cancellation

You can request cancellation via WhatsApp or phone before your order starts being prepared. Orders that have entered the preparation stage cannot be cancelled.

2. Return Conditions

Food products are excluded from the right of return under the Consumer Protection Law. However, if the product is delivered damaged or incorrectly, free re-shipment is provided provided that photographic notification is made within 24 hours of the delivery date.

3. Contact

For cancellation and return requests, our WhatsApp line: +90 532 309 28 96